Coronavirus

Coronavirus response page

On this page, you will find important information about Nemo Swimming lessons, including when they will restart, and what changes will be put in place as a result of the Covid-19 pandemic.

Please note that our offices are currently closed, and our usual day-to-day support activities are unavailable. Our staff will be returning to the offices once our swimming lessons restart – and will be responding to any customer queries then. In the meantime, you’ll find answers to frequently asked questions below.

Swimming guidelines

Covid-19 guidance

Return to swimming

When will swimming lessons resume?

Our FULL timetable of weekly lessons will resume in September 2020.

During July and August, we will be offering additional sessions for children who want to return to the water before the new school year. 

Our friends at PaddlePod will also be offering exclusive family swim sessions at PaddlePod Newcastle. These will need to be booked in advance, and numbers per session will be limited.

Book summer swimming lessons

Book an exclusive family swim session

Is it safe to return to swimming?

Many of us here at Nemo Swimming are parents ourselves, and we understand that customers will – naturally – want to ensure that activities are safe before their children return. Safety is our top priority, too – for our swimmers, their families, and our staff.

The risk of transmitting the virus while in the water is very, very low.  This is because all the pools that we use contain chlorine, as well as a chemical called bromine. These chemicals remove or de-activate the virus that causes Covid-19. 

We have very strict procedures that we follow to ensure that the chlorine, bromine, and other chemicals within our swimming pools are within accepted levels. These procedures have always been in place, and play a very important role in ensuring the safety – as well as the comfort – of our swimmers.

We have assembled a working group, in conjunction with SwimNE and PaddlePod, to make sure that all the required changes – to our lesson delivery, facilities, and customers – are captured, documented, and implemented in advance of lessons restarting. Further information about these changes – and what they mean for you and your children – can be viewed below.

Swimming guidelines

Covid-19 guidance

Return to swimming

If I want until September before restarting lessons, what will happen to my payments?

Your monthly payments will remain frozen over the summer, and will restart on the 1st September.

We do expect that some changes will need to be made, and will be in touch to advice how these will affect your individual lessons. 

What if I want to return earlier?

Over the summer holidays, we will be running additional lessons, and – working with our friends at PaddlePod – offering exclusive family swim sessions at PaddlePod Newcastle. These sessions will start from Saturday 25th July.

Summer swimming lessons will run Thursday to Saturday and will cost £10 per session (plus booking fee). These classes must be booked in two or three-week blocks, and will be suitable for babies (0-18 months), toddler (18-36 months) and pre-school children (3-4 years).

Book summer swimming lessons

Book an exclusive family swim session

 

I’ve got a question about my payments and/or my account balance

If you have any further queries about your payment or your account balance, you will need to speak to our support team. Our offices are closed right now, and our support functions will restart once we return to the water. Please bear with us, and we will handle any queries when our full programme of lessons and office activities resume.

What changes will you be making to ensure that it is safe to return to lessons?

We will need to make changes ahead of lessons restarting, and these changes will affect our swimmers, their families, and our staff.

The changes that we will be making are based on comprehensive guidance issued by Swim England. Nemo Swimming, working with our friends at SwimNE and PaddlePod have created a working group who are responsible for capturing, documenting, and implementing all the necessary changes. 

Broadly speaking, the changes relate to:

  • The delivery of our lessons
  • The facilities that we use
  • How these will affect our customers

Further information about these changes can be viewed below. We will also continue to communicate with our customers in the run up to lessons restarting so that you can fully understand what changes have been made, and what they will mean for you.

Our focus is on making sure that our lessons can resume safely, but we also want to ensure that our swimmers are comfortable in the water, and that the classes remain a welcoming and positive experience for all.

Swimming guidelines

Covid-19 guidance

Return to swimming

I’m nervous about how these changes will affect my child

We know that some children adapt to changes better than others, and we are very mindful of this when implementing any adjustments to our lesson delivery and venues. Our swimmers’ safety is important, and so too is their enjoyment of their lessons.

When we welcome children back to the water, we expect that there will be a ‘resettling in’ period. Our teachers and the wider team will support all of our swimmers through this. Where we know of children who have additional needs or support requirements, we will also factor these into our planning. If you are worried, though, and would like to speak to us in more detail, please email us at [email protected]nemoswimming.co.uk. Our offices are closed right now, but we will get back to you as soon as we can.

I’m worried that my child will have lost some of their confidence having been away from lessons for so long

By the time our full programme of lessons resumes, our swimmers will have been out of the water for almost six months. A lot will have changed in this time, and some children may be nervous about returning to lessons. Others may seem less confident once they are in the water. For some, though, it will be like they have never been away!

Our teachers are expecting a ‘resettling in’ period when our lessons restart, and will adapt their lesson plans to suit the individual needs of each swimmer. We will help them get their confidence back – we have plenty of experience helping children through the ‘water wobbles’, all the ‘challenges’ that we will face come September are not too dissimilar. We will work with you as well, giving advice and support where needed to help your children in their learn to swim lessons.

All of our instructors will receive training to ensure that they are able to adapt lessons to ensure our swimmers feel confident and able.

My child is starting school in September

Our support team are already aware that some of our Nemo Preschool swimmers will need to move to evening or weekend lessons as a result of starting school. If you haven’t heard from them already, they will be in touch very soon.

To keep things as familiar as possible, and to ensure a smooth return to the water, we recommend that Nemo Preschool swimmers stay in Nemo Swimming lessons in September. Once they are ready, we will transition them to lessons with our friends at SwimNE.

 

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Still have questions?

Talk to one of the Nemo team today.