Payments FAQs

Nemo Swimming payments

Got a question about your Nemo Swimming payments? You'll find loads of useful information on this page. If you still have any questions, please contact your local Nemo Swimming branch.

A mum and baby attend a baby swimming lesson together

Paying for your Nemo Swimming lessons

You pay for your Nemo Swimming lessons via a monthly subscription. You'll pay the same amount every month, regardless of how many lessons take place. The video above explains exactly how this works. If you would like to discuss your payments in more detail, get in touch with our friendly support team.

Your account balance

If you look on your Doddle account, you will see your account balance. Your account balance is calculated by looking at how much you have paid via your monthly subscription payments, and how many lessons will have taken place by the end of the current term.

A young girl smiles at the camera while swimming with a woggle
A mum smiles at her baby as he sits on the side of the pool during a baby swimming lesson

Cancelled lessons

Sometimes, we do need to cancel lessons. This might happen due to COVID-19 restrictions, bad weather, or an issue at the pool. If your lesson is cancelled - and we try to do this as rarely as possible - you won't pay for that session. Your monthly payments will still say the same, but the balance of your account will reflect the fact that that lesson didn't go ahead.

Did you know that you can view and manage your payments via your Doddle account?

More payments FAQs

Nemo Swimming payments work on a credit and debit system. The cost of your lessons appears on your Doddle account as a debit.  As and when you make a payment (on the 1st of each month), this appears as a credit. The video below explains this in more detail.

>> Watch the video

We calculate how much you will spend with us over the course of a full academic year. We split this cost into twelve equal payments, which allows you to spread the cost of your lessons – and also means that you know how much will be taken each month.

Although the payments are based on a projected yearly cost, this does not mean that you are tied into lessons for the full twelve months. You can leave us at any time, at which point your account will be reconciled – more on this later on.

Payments are collected on the 1st of each month.

When you book your lessons with Nemo Swimming, you will be asked to provide payment card details. This is the card that will be charged on the first of each month. If you move house, or if your card expires, you will need to login to your Doddle account and update your card information.

The debits are your class costs. Just before the start of each new term, we apply a debit to your Doddle account. This is the cost of the full term ahead, and assumes that all planned lessons will go ahead (we’ll tell you what happens if a lesson is cancelled below).

As and when your monthly payments are collected, the credit on your account will increase, and your account balance will adjust. Towards the end of each term, you’ll notice that the cost of the next term of lessons will be applied, and the debits on your account will increase. 

Check ut the video below for a more detailed explanation

>> Watch the video

If we have to cancel one of your lessons, we will ensure that the charge for that lesson is removed from your Doddle account (and this will be reflected in the debits and balance on your ‘my account’ screen).

Your monthly payment will not be affected by any cancellations, though we will continue to monitor the balance of your account and, should this be more in credit than usual, we may look to pause your subscription.

>> Watch the video

You may find that your monthly payment fails if your card has recently expired, or if you have moved house but not updated your billing information on your Doddle account. If this happens – or if you payment fails for any other reason – you will need to login to your Doddle account as soon as possible to make payment. You can update your card information, if needed, by clicking on ‘my account’.

Please note that Nemo Swimming may re-attempt to take payment from your card if there is a failed payment on your account. If this happens and the re-attempted payment is successful, no further action is required by you.

If you decide you want to cancel your Nemo Swimming lessons, you will need to give us 28 days notice in writing by contacting your local branch. A member of the team will be in touch to confirm your last lesson date, and to ask you for any feedback regarding your classes and reasons for leaving. We will then begin the process of reconciling your account, which involves looking at the credits and debits on your account, and working out what charge or refund needs to be made to complete your cancellation request.

If, at any time, you want to resume your Nemo Swimming lessons, just let us know.